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Privacy Notice Privacy Notice
The Cape Cat Commitment to Your Privacy.

We appreciate the trust you place in The Cape Cat, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on January 3, 2013, describes the information we collect and how we use it. 

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

Contact by Email
Phone from US: 508-760-2500

Contents
Information We Collect
We request information from you (including name, address, telephone number, email address and, when necessary, credit card information) when you:
  • Place an order on our Cape Cat web site
  • Make a purchase at our Bass River Retail Store
  • Return an item or make an exchange  
  • Create an account at CapeCat.com

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Associations privacy standards.

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See "Cookies and Pixel Tags" for further information.

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Using Information We Collect
At CapeCat.com, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order 
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service
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Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than CapeCat.com.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
 

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Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

  • Remember what items are in your Shopping Bag
  • Recognize you when you return to our Web site
  • Enable you to Checkout, if you have created an account at CapeCat.com
  • Study how our customers navigate through our Web site and which products they request in site searches
If you set your browser to refuse cookies, please call us at 508-776-2500 to place your order.

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How We Use Email
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at CapeCat.com, you will receive an email confirmation and, in most cases, an email with package tracking information.

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Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of CapeCat.com and have established their own privacy and security policies. For your best online experience, we strongly encourage you to review these policies at any site you visit.
 

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Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the email address shown above. A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

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Cape Cat.com Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, or create an account on our Cape Cat web site, your transactional information is transmitted in a safe, encrypted format (more below).

The CAPE CAT.COM web site is tested, scanned and certified annually by SecurityMetrics for more than 2800 potential security weaknesses, greatly reducing any potential security vulnerabilities.  Click on the SecurityMetrics logo on main page to verify.

 

Cape Cat.com uses a Secure Sockets Layer (SSL) to encrypt your private information.  When you see HTTPS in your CAPE CAT.COM address bar from the checkout point on, any private information exchanged, such as credit card numbers, will be encrypted using SSL BEFORE it is transmitted.  For security reasons, your credit card numbers are NOT retained in our database.

 
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Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.
 

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Questions or Comments?
For questions, comments or assistance, we invite you to contact us at email@capecat.com

We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association Committee on Ethical Business Practices at privacypromise@the-dma.org.. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.
 

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CapeCat.com is a secure site that respects your privacy. CapeCat.com 2013

Cape Cat is a registered trademark of James Stephen Tuttle

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